Return and Refund Policy for Guru IPTV
At Guru IPTV, we value your satisfaction and strive to provide the best service possible. If you are not completely satisfied with your subscription, we are here to help. Please read our Return and Refund Policy carefully to understand your options.
Eligibility for Returns and Refunds
- Subscription Cancellations:
- Customers are eligible for a refund if the cancellation request is made within 7 days of purchase.
- Refunds are only available for first-time subscriptions. Renewals and long-term prepaid services are non-refundable.
- Customers who have accessed a free trial prior to their subscription will not be eligible for refunds upon subscribing.
- Non-refundable Items:
- Customized channel packages or special promotions are non-refundable.
- Activation fees and any additional handling costs are non-refundable.
Conditions for Refunds
- Refunds are processed only after verifying eligibility.
- Upon approval of a refund, access to the service will be revoked immediately.
- Refund payments will be issued to the original payment method used during purchase and may take 5-7 business days to process.
How to Initiate a Refund
If you qualify for a refund, please follow these steps:
- Contact us via email at [email protected] or call our customer support team.
- Provide your order details, including your order ID and the reason for the refund request.
- Once we review your request and determine eligibility, we will inform you of the next steps.
Exceptions
- Refunds cannot be processed for accounts that have breached our terms of service.
- Customers who have utilized a free trial period prior to subscribing are not eligible for refunds for the paid subscription.
- These policies do not cover dissatisfaction arising due to external factors such as internet speed, third-party devices, or technical issues not related to Guru IPTV services.
Need Assistance?
If you have any questions or require further clarification on our Return and Refund Policy, feel free to reach out to our customer support team. We are here to ensure you have a smooth and positive experience with Guru IPTV.
Thank you for choosing Guru IPTV!